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Contact

How to reach the desk that handles requests, and what to send with one.

Send a message

Fields with an asterisk must be completed.

A response reaches the sender by email.

How Requests Are Handled

Include the make, model and serial number of each instrument, along with the required calibration standard and any known fault symptoms for repair requests. Scheduling and booking follow once a written quotation has been returned and accepted. Do not ship equipment until that quotation is accepted. Portable arms and fixed CMMs sometimes require on-site scheduling instead of shipment; note the preferred service location in the request.

Contact Details

Questions of a general kind are answered by return, while requests that carry a pricing element are routed to the quotation desk and answered in writing. The request a quote page lists what to include — send that much and the first reply is the quotation itself.

What to Include

Messages sent through the form above reach the desk that handles requests, and a written request is answered faster than a conversation because the detail arrives with it. Include a reference number if the message concerns work already in progress.

Have an item to price?

Send the item, the measurement points, the tolerances and the turnaround needed; the quotation follows in writing.

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